Support

Help Center & FAQ

Answers to the questions buyers and sellers ask most. If you can't find what you need here, contact our support team at support@afterworn.com.

01

Getting Started

What is AfterWorn?

AfterWorn is a global marketplace for pre-loved intimate items — panties, lingerie, bras, socks, hosiery, fitness wear, shoes and related pieces. Every listing is reviewed before it goes live and shipping is fully discreet. The marketplace is in early access: browsing, listing and messaging are open, and payments are still in preparation.

Who can use AfterWorn?

Only adults aged 18 or over (or the age of majority where you live, if higher). AfterWorn is an adult platform and is not available in countries where adult marketplaces are prohibited.

Is it free to sign up?

Creating an account and browsing are free. Selling requires a membership; AfterWorn takes no commission from your sales.

Can I be both a buyer and a seller?

Yes. A single account can hold both roles. You may only have one account per person — multiple accounts are not allowed.

02

Buying

How do I buy an item?

Find a listing, sign in, and message the seller. Buying itself is not open yet: on-platform payments have not launched, so no order can be paid for today. When checkout opens you will create an order and pay there, and your payment will be held by the Platform until the order is complete.

How do I know a seller is trustworthy?

Check the seller's Trust Score (0–100), their reviews and whether our team has verified their profile. These signals help you choose with confidence — bear in mind that document-based identity verification is not connected yet.

Can I request something custom?

Yes. You can post a custom request and receive offers from sellers, or message a seller about a specific item, wear duration or add-on before ordering.

What if my order never arrives?

Open a dispute from the order. Note that payments are not live yet, so no order can currently be paid for — when payments launch, funds will be held by the Platform while a dispute is reviewed.

03

Selling

How do I start selling?

Create an account, then create your first listing with original photos, an honest description, attributes and a price. Every listing is reviewed by our team before it goes live. Identity verification will become a requirement for sellers once it is enabled.

What can I sell?

Worn intimate apparel you own and have the right to sell — panties, lingerie, bras, socks, hosiery, fitness wear, shoes and similar items. Bodily fluids and excretions, and anything illegal, are strictly prohibited.

How many listings can I have?

Free-tier sellers can keep a set number of active listings; Premium members and higher-level sellers can list without that cap. Check your seller console for your current limit.

How do I make my listings stand out?

Use clear original photos, write accurate descriptions, keep response times fast, complete Proof of Wear consistently, and consider a featured boost. Earning the Verified Wear badge also improves your ranking.

04

KYC & Verification

Why do I need to verify my identity?

Verification confirms you are an adult and helps keep the marketplace free of fraud. It is not connected yet; once it is, sellers will need to reach at least Tier 2 before publishing any listing.

What are the verification tiers?

The planned tiers are — Tier 1: email and phone. Tier 2: government ID, age confirmed. Tier 3: ID plus selfie liveness. Tier 4: Tier 3 plus proof of address and manual review, which unlocks the Premium Verified badge.

Is my ID document safe?

It will be. Verification is planned through an external verification partner: AfterWorn will store only the submission identifier and your resulting tier — your ID documents are never stored on AfterWorn systems. The integration is not live yet.

05

Payments

How does AfterWorn protect my payment?

Payments are not live on AfterWorn yet, so nothing is charged today. When they launch, the intention is that a buyer's payment is held by the Platform and released to the seller after the order completes.

What payment methods can I use?

Payments are not enabled yet. When they launch we plan to support card payments; support for other methods will be announced before launch. Always keep transactions on AfterWorn.

What commission does AfterWorn charge?

None. AfterWorn takes 0% commission on sales — you keep the full sale price, shipping included. Selling requires a membership instead.

06

Proof of Wear

What is Proof of Wear?

It is a step where the seller submits a photo or short video of the worn item alongside the order code, confirming the item is genuine and matches the listing.

When is Proof of Wear required?

Once it launches together with checkout, it will be mandatory for orders of USD 50 or more, for newer sellers with limited reviews, or any time a buyer requests it at checkout. It is optional otherwise.

What happens after the seller submits POW?

Our moderation pipeline checks the media (EXIF stripping, duplicate and stock-photo checks); automatic order-code reading is not built yet, so codes are checked by a person. The buyer then has a window to approve or reject; if no action is taken, it auto-approves. Where POW is required, the shipping address is revealed only after approval. Proof of Wear launches together with payments.

07

Disputes

How do I open a dispute?

Open a dispute from the order page if an item never arrives or is materially not as described. The Platform keeps the funds protected while the dispute is reviewed.

How are disputes resolved?

AfterWorn reviews evidence from both parties — messages, Proof of Wear, tracking and photos — and decides on a fair outcome: releasing the payment to the seller, refunding the buyer fully or partially, or another resolution. Decisions are final within the Platform.

How can I avoid disputes?

Sellers: describe items accurately, photograph the packaged parcel, use tracked shipping and ship on time. Buyers: read listings carefully, ask questions before ordering, and keep all communication on-platform.

08

Payouts & Wallet

When do I get paid as a seller?

When an order is completed, your full earnings move into your wallet — nothing is deducted as commission. Payments have not launched yet, so no order can be completed today.

How do I withdraw my balance?

Payouts are not live yet — they launch together with payments. Once they do, you will request a payout from your wallet, subject to your verification tier, minimum thresholds and a routine anti-fraud review.

Can I top up my wallet as a buyer?

Not yet — wallet top-ups depend on payments, which are not live. Any bonus scheme will be announced when they launch.

09

Membership

What does Premium Seller membership include?

Seller membership costs $49 for six months, or $12.99 a month. It is how AfterWorn is funded, since we take no commission from your sales. With the six-month plan, if you make no sales during the paid period, the next six months are free.

Is there a membership for buyers?

Yes — Premium Buyer membership adds benefits such as unlimited messaging and a hidden buyer mode.

Can I cancel my membership?

Yes. You can cancel from your settings at any time; membership remains active until the end of the current billing period.

10

Account & Privacy

How is my privacy protected?

Identities are masked between users, orders ship in plain unbranded packaging, sensitive data is encrypted, and you can hide your profile from search engines. See the Privacy Policy for full detail. Privacy Policy.

How do I block or report someone?

Use the Report option on any listing, profile or message, and use Block to stop a user from contacting you. Blocking is mutual and silent; reports are confidential.

Can I download my data or delete my account?

Yes. A self-service data export is available at /me/gdpr/export. Account deletion can be requested from settings and includes a 30-day grace period before personal data is scrubbed.

I forgot my password — what do I do?

Use the password reset link on the sign-in page. For added security, we recommend enabling two-factor authentication in your settings.

Still need help?

Email support@afterworn.com, or for safety concerns visit the The AfterWorn Safety Center.

Still need help? Safety Guide